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Effective date: June 27, 2026 · Company: Client Connected LLC d/b/a Client Connected · Columbus, Ohio · Contact: legal@client-connected.com
By creating an account, clicking "I agree," or using the Service, you ("Customer," "you") accept these Terms and the incorporated Privacy Policy, Acceptable Use & Calling/Recording Compliance Policy ("AUP"), and, where applicable, the Data Processing Addendum ("DPA"). Sections 11 (arbitration) and 13–15 (disclaimers, liability cap, indemnity) materially limit your rights — read them.
Client Connected provides software through which an AI agent answers, places (where you enable it), and handles phone calls and website chats on your behalf, and may record, transcribe, and summarize them, capture leads, and notify you. We are a technology provider — not an answering service, telemarketer, law firm, or your agent for legal-compliance purposes. You configure and direct how the AI represents your business and you are responsible for what it is configured to say and do.
"AI Agent" — the automated voice/chat assistant. "End User" — anyone who calls, is called by, or chats with your AI Agent. "Customer Content" — your configuration inputs plus data generated by your use, including call/chat transcripts and recordings. "Communications" — calls, texts, and chats made or received through the Service. "Third-Party Services" — underlying providers (voice/LLM platform, telephony/SMS carriers, etc.).
You must be 18+ and operating a legitimate business. You are responsible for account accuracy, credentials, and all activity under your account.
Flat monthly plans (Starter/Pro/Complete) + add-ons, billed in advance and auto-renewing until cancelled; fees exclusive of taxes; non-refundable except where required by law. Each plan includes a monthly Included Usage allowance of call minutes and/or chat conversations (shown at signup; not unlimited); usage above it is billed at the disclosed overage rate (currently $0.65/call minute; $0.50/chat conversation). We may change prices/allowances/rates on 30 days' notice, effective at renewal.
No long-term contract — cancel anytime, effective end of the current paid period; fees already paid are not refunded. We may suspend or terminate immediately for breach (especially Sections 7–9), non-payment, or conduct creating legal risk or harm.
As between us, you own Customer Content; you grant us a license to host, process, transmit, record, transcribe, and use it solely to provide, secure, and support the Service. We do NOT use the contents of your or your End Users' calls, texts, or chats to train, fine-tune, or improve generalized/foundation AI models. For End-User personal information, you are the controller/business and we act as your service provider/processor. The Service transcribes speech to text; it does not create, store, or use voiceprints or other biometric identifiers.
The AI Agent uses large language models and can misunderstand, mishear, be inaccurate or incomplete, or produce unexpected responses ("hallucinate"). It is a tool, not a guaranteed substitute for a human. We do not warrant it will answer every call/chat, book any job, capture every lead, avoid errors, or be uninterrupted. As between the parties, you are responsible for the AI Agent's statements, representations, quotes, commitments, and conduct toward End Users, as if made by your own employee. It is configured to identify itself as an automated/virtual assistant; you will not disable that self-identification.
You are solely responsible for using the Service in compliance with all applicable laws under the strictest applicable jurisdiction's standard, including: (8.1) obtaining all legally required consents to record/transcribe, including all-party consent where required (CA, CT, DE, FL, IL, MD, MA, MT, NV, NH, PA, WA), and keeping the recording disclosure on; (8.2) TCPA/FCC rules (AI voices are "artificial or prerecorded"); no outbound marketing without prior express (written where required) consent; honor Do-Not-Call and quiet hours; register 10DLC/A2P; honor opt-outs; (8.3) AI-disclosure laws (CA SB 1001, CO SB 205, UT AIPA, and successors); (8.4) privacy laws (CCPA/CPRA), no collecting card numbers or biometric/special-category data by voice or chat; (8.5) industry rules and truthful, lawful configuration. Breach of this Section is a material breach.
No unlawful, fraudulent, deceptive, harassing, or abusive use; no non-consented robocalling/telemarketing or spam; no impersonation or concealing required disclosures; no recording without required consent; no reverse-engineering, scraping, overloading, or interfering; no reselling without our written consent. The AUP has further detail.
The Service relies on Third-Party Services whose availability/changes/outages can affect it; we are not responsible or liable for them. The Service and all related IP are owned by Client Connected and its licensors; we grant you a limited, revocable, non-transferable license during your subscription.
Connected integrations. When you connect third-party business software to the Service (for example, Jobber or Housecall Pro), you authorize Client Connected to access that account and to read and write data as needed to carry out the actions you request — such as creating or updating clients, requests, jobs, or similar records from the calls and chats we handle for you. Your use of any connected service remains subject to that provider’s own terms, and you may disconnect an integration at any time.
Except for small-claims actions and requests for injunctive/IP relief, any dispute will be resolved by FINAL AND BINDING INDIVIDUAL ARBITRATION, administered by the American Arbitration Association (AAA), seated in Franklin County, Ohio, under the Federal Arbitration Act. YOU AND CLIENT CONNECTED WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. You may opt out by written notice within 30 days of first accepting these Terms.
We may update these Terms and will post the updated version with a new effective date; material changes get reasonable notice. Continued use after the effective date is acceptance.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLIENT CONNECTED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLIENT CONNECTED WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LEADS, REVENUE, DATA, BUSINESS, OR GOODWILL, OR ANY MISSED/DROPPED/MISHANDLED COMMUNICATION; AND TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF THE FEES YOU PAID IN THE PRIOR TWELVE (12) MONTHS OR ONE HUNDRED U.S. DOLLARS ($100). These limits do not apply to your fees (Section 4) or indemnification (Section 15).
You will defend, indemnify, and hold harmless Client Connected and its owners, officers, employees, and Third-Party Service providers from claims, damages, losses, liabilities, penalties, fines, criminal-defense costs, and expenses (including attorneys' fees) arising from your use or configuration of the Service, Customer Content, your breach (especially Section 8), anything the AI Agent communicates based on your configuration, any End-User/third-party claim relating to a Communication on your behalf (including wiretap/CIPA, TCPA, or privacy claims), and your violation of any law or third-party right. This obligation is NOT subject to the Section 14 cap.
Each party protects the other's non-public information. Neither party is liable for failure/delay caused by events beyond its reasonable control, including carrier/internet/hosting/LLM outages, power failures, cyberattacks, or governmental action.
These Terms are governed by the laws of the State of Ohio, without regard to conflicts rules. Subject to Section 11, the parties submit to the exclusive jurisdiction of the courts in Franklin County, Ohio. Any claim must be brought within ONE (1) YEAR after it arises.
These Terms (with the Privacy Policy, AUP, and DPA) are the entire agreement and supersede prior agreements; no reliance on representations outside these Terms. If any provision is unenforceable, the rest remains (severability). You may not assign without our consent; we may assign.
Client Connected operates an SMS program for customer care and informational follow-up (for example, texting details a caller requested during a phone call). Enrollment is by prior express consent only: our AI assistant asks permission during a call before any message is sent, and consent is recorded per call. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply; carriers are not liable for delayed or undelivered messages. Reply STOP at any time to cancel and receive no further messages; reply HELP for help or contact support@client-connected.com. Mobile numbers and opt-in consent are not shared with, or sold to, third parties or affiliates for marketing purposes. See Section 11 of our Privacy Policy for the full SMS disclosure.
Questions? legal@client-connected.com · See our Privacy Policy.
Effective date: June 27, 2026 · Updated: July 19, 2026 · Company: Client Connected LLC d/b/a Client Connected · Columbus, Ohio · Contact: privacy@client-connected.com
This Policy explains how Client Connected handles personal information for visitors/prospects on our marketing site, our business customers ("Customers"), and End Users who call or chat with a Customer's AI Agent. For End-User data processed through the Service on a Customer's behalf, the Customer is the controller/business and Client Connected acts as a service provider/processor.
From visitors/customers: name, business name, email, phone, account and billing details (payments handled by a third-party processor — we do not store full card numbers), site usage/analytics, and support communications. Through the Service (on a Customer's behalf): call audio recordings, transcripts, and summaries; chat transcripts; phone numbers; and information End Users provide (e.g., name, address, service request, callback number) — only to operate the Customer's AI Agent and on the Customer's instructions.
Calls and chats handled by the Service may be recorded and transcribed. The AI Agent is configured to identify itself as an automated assistant and to play a recording disclosure. Obtaining any legally required consent to record is the Customer's responsibility (including all-party-consent states).
To provide, secure, support, bill, and improve the Service; to operate the Customer's AI Agent; to communicate with Customers; to detect fraud/abuse; and to comply with law. We do NOT use the contents of calls, texts, or chats to train or improve generalized/foundation AI models. We may use de-identified/aggregated operational metadata to run and improve the Service.
The Service performs speech-to-text transcription only. It does not create, store, or use voiceprints or other biometric identifiers for identification or authentication.
With service providers/sub-processors that help us run the Service; with a Customer (for their own End-User data); to comply with law or protect rights; and in a merger/sale. We do not sell personal information, and we do not "share" it for cross-context behavioral advertising as defined by CCPA/CPRA [confirm].
Residents may have rights to know/access, delete, correct, and opt out of sale/share, subject to exceptions. For data processed through the Service on a Customer's behalf, direct requests to that Customer; for data we hold as a business, contact privacy@client-connected.com. We will not discriminate for exercising rights.
We use commercially reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We retain personal information as long as needed to provide the Service, comply with law, resolve disputes, and enforce agreements, then delete or de-identify it. Customers control retention/deletion of their End-User data via the Service/DPA.
The Service is for businesses and not directed to children under 13.
We may update this Policy and will post the new effective date; material changes get reasonable notice. We will not retroactively apply materially different uses without appropriate notice/consent. Contact: privacy@client-connected.com.
Client Connected sends SMS text messages only to individuals who provide prior express consent. Consent is collected verbally during a phone call with our AI assistant: before any message is sent, the assistant asks permission to text (for example, "Would you like me to text you those details?"), and a message is sent only after the caller agrees. Consent is recorded on a per-call basis. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of future messages; reply HELP for help or contact support@client-connected.com. Mobile phone numbers and SMS opt-in consent are not shared with, or sold to, third parties or affiliates for marketing or promotional purposes. We do not use purchased contact lists.
See our Terms of Service.
Point us at your business and confirm a few details — our onboarding assistant does the rest. You'll hear it answer a test call before it ever goes live.
Missed-call revenue
Slide to your numbers. See what an AI that answers every call puts back in your pocket.
Calls that ring out, hit voicemail, or come after hours — most never call back.
A typical driveway, wash, install, or service ticket.
A booked-appointment rate. We keep the default conservative.
in jobs walking out the door every month from calls you never answered.
Estimate only, based on the inputs above. Assumes 4.33 weeks per month and compares against the $149/mo plan. Your results will vary.
