Terms of Service
Effective date: June 27, 2026 · Company: Client Connected LLC d/b/a Client Connected · Columbus, Ohio · Contact: legal@client-connected.com
By creating an account, clicking "I agree," or using the Service, you ("Customer," "you") accept these Terms and the incorporated Privacy Policy, Acceptable Use & Calling/Recording Compliance Policy ("AUP"), and, where applicable, the Data Processing Addendum ("DPA"). Sections 11 (arbitration) and 13–15 (disclaimers, liability cap, indemnity) materially limit your rights — read them.
1. The Service; our role
Client Connected provides software through which an AI agent answers, places (where you enable it), and handles phone calls and website chats on your behalf, and may record, transcribe, and summarize them, capture leads, and notify you. We are a technology provider — not an answering service, telemarketer, law firm, or your agent for legal-compliance purposes. You configure and direct how the AI represents your business and you are responsible for what it is configured to say and do.
2. Definitions
"AI Agent" — the automated voice/chat assistant. "End User" — anyone who calls, is called by, or chats with your AI Agent. "Customer Content" — your configuration inputs plus data generated by your use, including call/chat transcripts and recordings. "Communications" — calls, texts, and chats made or received through the Service. "Third-Party Services" — underlying providers (voice/LLM platform, telephony/SMS carriers, etc.).
3. Eligibility; accounts
You must be 18+ and operating a legitimate business. You are responsible for account accuracy, credentials, and all activity under your account.
4. Subscriptions, fees, fair use, overages
Flat monthly plans (Starter/Pro/Complete) + add-ons, billed in advance and auto-renewing until cancelled; fees exclusive of taxes; non-refundable except where required by law. Each plan includes a monthly Included Usage allowance of call minutes and/or chat conversations (shown at signup; not unlimited); usage above it is billed at the disclosed overage rate (currently $0.65/call minute; $0.50/chat conversation). We may change prices/allowances/rates on 30 days' notice, effective at renewal.
5. Cancellation; suspension; termination
No long-term contract — cancel anytime, effective end of the current paid period; fees already paid are not refunded. We may suspend or terminate immediately for breach (especially Sections 7–9), non-payment, or conduct creating legal risk or harm.
6. Customer Content, data, and AI training
As between us, you own Customer Content; you grant us a license to host, process, transmit, record, transcribe, and use it solely to provide, secure, and support the Service. We do NOT use the contents of your or your End Users' calls, texts, or chats to train, fine-tune, or improve generalized/foundation AI models. For End-User personal information, you are the controller/business and we act as your service provider/processor. The Service transcribes speech to text; it does not create, store, or use voiceprints or other biometric identifiers.
7. The AI Agent — nature, limits, and YOUR responsibility
The AI Agent uses large language models and can misunderstand, mishear, be inaccurate or incomplete, or produce unexpected responses ("hallucinate"). It is a tool, not a guaranteed substitute for a human. We do not warrant it will answer every call/chat, book any job, capture every lead, avoid errors, or be uninterrupted. As between the parties, you are responsible for the AI Agent's statements, representations, quotes, commitments, and conduct toward End Users, as if made by your own employee. It is configured to identify itself as an automated/virtual assistant; you will not disable that self-identification.
8. Customer compliance obligations — voice, text, and data (CRITICAL)
You are solely responsible for using the Service in compliance with all applicable laws under the strictest applicable jurisdiction's standard, including: (8.1) obtaining all legally required consents to record/transcribe, including all-party consent where required (CA, CT, DE, FL, IL, MD, MA, MT, NV, NH, PA, WA), and keeping the recording disclosure on; (8.2) TCPA/FCC rules (AI voices are "artificial or prerecorded"); no outbound marketing without prior express (written where required) consent; honor Do-Not-Call and quiet hours; register 10DLC/A2P; honor opt-outs; (8.3) AI-disclosure laws (CA SB 1001, CO SB 205, UT AIPA, and successors); (8.4) privacy laws (CCPA/CPRA), no collecting card numbers or biometric/special-category data by voice or chat; (8.5) industry rules and truthful, lawful configuration. Breach of this Section is a material breach.
9. Acceptable Use
No unlawful, fraudulent, deceptive, harassing, or abusive use; no non-consented robocalling/telemarketing or spam; no impersonation or concealing required disclosures; no recording without required consent; no reverse-engineering, scraping, overloading, or interfering; no reselling without our written consent. The AUP has further detail.
10. Third-Party Services; IP
The Service relies on Third-Party Services whose availability/changes/outages can affect it; we are not responsible or liable for them. The Service and all related IP are owned by Client Connected and its licensors; we grant you a limited, revocable, non-transferable license during your subscription.
Connected integrations. When you connect third-party business software to the Service (for example, Jobber or Housecall Pro), you authorize Client Connected to access that account and to read and write data as needed to carry out the actions you request — such as creating or updating clients, requests, jobs, or similar records from the calls and chats we handle for you. Your use of any connected service remains subject to that provider’s own terms, and you may disconnect an integration at any time.
11. Binding arbitration; class-action waiver
Except for small-claims actions and requests for injunctive/IP relief, any dispute will be resolved by FINAL AND BINDING INDIVIDUAL ARBITRATION, administered by the American Arbitration Association (AAA), seated in Franklin County, Ohio, under the Federal Arbitration Act. YOU AND CLIENT CONNECTED WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. You may opt out by written notice within 30 days of first accepting these Terms.
12. Changes to these Terms
We may update these Terms and will post the updated version with a new effective date; material changes get reasonable notice. Continued use after the effective date is acceptance.
13. Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLIENT CONNECTED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
14. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLIENT CONNECTED WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LEADS, REVENUE, DATA, BUSINESS, OR GOODWILL, OR ANY MISSED/DROPPED/MISHANDLED COMMUNICATION; AND TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF THE FEES YOU PAID IN THE PRIOR TWELVE (12) MONTHS OR ONE HUNDRED U.S. DOLLARS ($100). These limits do not apply to your fees (Section 4) or indemnification (Section 15).
15. Indemnification (uncapped)
You will defend, indemnify, and hold harmless Client Connected and its owners, officers, employees, and Third-Party Service providers from claims, damages, losses, liabilities, penalties, fines, criminal-defense costs, and expenses (including attorneys' fees) arising from your use or configuration of the Service, Customer Content, your breach (especially Section 8), anything the AI Agent communicates based on your configuration, any End-User/third-party claim relating to a Communication on your behalf (including wiretap/CIPA, TCPA, or privacy claims), and your violation of any law or third-party right. This obligation is NOT subject to the Section 14 cap.
16. Confidentiality · 17. Force majeure
Each party protects the other's non-public information. Neither party is liable for failure/delay caused by events beyond its reasonable control, including carrier/internet/hosting/LLM outages, power failures, cyberattacks, or governmental action.
18. Governing law; venue; limitation period
These Terms are governed by the laws of the State of Ohio, without regard to conflicts rules. Subject to Section 11, the parties submit to the exclusive jurisdiction of the courts in Franklin County, Ohio. Any claim must be brought within ONE (1) YEAR after it arises.
19. Miscellaneous
These Terms (with the Privacy Policy, AUP, and DPA) are the entire agreement and supersede prior agreements; no reliance on representations outside these Terms. If any provision is unenforceable, the rest remains (severability). You may not assign without our consent; we may assign.
20. SMS/text messaging program terms
Client Connected operates an SMS program for customer care and informational follow-up (for example, texting details a caller requested during a phone call). Enrollment is by prior express consent only: our AI assistant asks permission during a call before any message is sent, and consent is recorded per call. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply; carriers are not liable for delayed or undelivered messages. Reply STOP at any time to cancel and receive no further messages; reply HELP for help or contact support@client-connected.com. Mobile numbers and opt-in consent are not shared with, or sold to, third parties or affiliates for marketing purposes. See Section 11 of our Privacy Policy for the full SMS disclosure.
Questions? legal@client-connected.com · See our Privacy Policy.
